Covid19 Notice

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Covid19 Notice

We request all our customer to review our Covid19 Policies while placing an order with us, we along with our sellers are making all possible attempt to deliver orders as per government guideline.

Lockdown & Containment Zone

  • If you are staying in containment zone or the state government have announced lockdown in your area, please confirm before placing the order with our support team. Order once placed cannot be cancelled till delivery is resumed for such zones - Customer can cancel orders from these location after paying 15% cancellation charges.

Order Update 

  • We will not be able to respond individually regarding status of your order.
  • Please refer to "Track Order" under "Order History" to review the status of the order. Please reach out only if you are unable to track the order.
  • Order can be delayed as logistic companies are not comitting on Turn Around Time (TAT).
  • Orders will shipped as per available shipping method for your pincode and can take anything between 5 to 15 days depending on your location from the respective seller.
  • Orders can get delayed due to government guideline set by each states across India.
  • Orders can be put on hold due to non-availability of shipping method or due to Covid19 guideline set by your state.
  • All Orders received will be shipped as per shipping availability for respective pincode.
  • Orders delayed due to non-serviceability of pincode cannot be cancelled by customer, these orders will be shipped once we have an alternative shipping service. The customers agree to cooperate with us and our sellers by placing an order with us during this lockdown situation.

Pickup & Delivery

  • Same Day Delivery - Order sold / fullyfilled by 72interactive can be delivered to Delhi NCR customers same/next day through WeFast / Uber Delivery. In such cases shipping charges need to be paid extra by customer as per actuals.
  • Standard Delivery Time : 7 to 10 days. In case of any urgent delivery, please get a confirmation from us before placing an order.
  • Callebaut Orders - Deliveries are impacted and will be delayed. Approx delivery timeline is 7 to 10 days.
  • Pickup & Delivery Impacted : Many Parts of Chhattisgarh, Madhya Pradesh, Maharashtra, Andhra Pradesh, Karnataka, Tamil Nadu, North East and multiple parts of India.
  • Bakersville Orders are Delayed and will take min 15 to 20 days to deliver.
  • Chennai Orders are Delayed due to Lockdown
  • Pickup Impacted : Fab Flavours, Apura, Backdrops, Decora, Patisse, Pavoni, Flair etc
  • For any Clarification, Please call us at 9811122212
  • Any type of misbehaving with our team/delivery professional would lead to suspension of your account and order cancellation (after deducting 15% cancellation charges).

 Disclaimer

  • No Return Disclaimer: During the April to Nov couverture and compound chocolate will melt and leak in transit. By purchasing these product you agree that return will not be accepted for these products.

Delayed response time due to high volume

  • Delay Response Time - Due to high volume of orders, please expect a delay response. We will try to resply back within 48 to 72hrs.
  • Order Delay - Due to high volume of orders, We might not be able to update individually to each customer. Please refer to Order History for order tracking information.
  • Delay in Processing Orders - Some of our sellers are operating once in a week, hence it might take upto 1 week to process your orders. In some special cases where the seller do not have permission or are not operational, the orders will be shipped after they start their operations.

General FAQs related to Delivery during this Covid19 Outbreak

 

Can I place an order? Will you deliver the orders?

Yes, you can place the order with Bakerykart, but we will be able to deliver after the lockdown is over, since most sellers don’t have permission to open their store/warehouse.

 

Can I cancel an order placed during this time?

No, you cannot cancel the orders placed during the Covid19 outbreak. Orders are considered as pre-booking and will be delivered after the situation normalise.

 

What is the tentative delivery timeline?

Now 90% orders are moving through Bluedart by Air (Except Bulk Orders). Hence orders are delivered within 3 to 5days depends on your location from the seller.

 

I say in Red Zone and I ordered Bakeware, Tools etc, will you deliver my order during the lockdown?

We are now delivering everything everywhere except for a Containment zone, where only essential shipments are currently allowed.